Updated as of September 1, 2025

1. Enrollment

At So i Heard Music, lesson memberships are billed monthly based on a consistent, year-round calendar. Rates reflect the average number of sessions per year (typically 44–46 per weekday, including summer):

 

  • 30-minute private lessons – $210/month
  • 45-minute private lessons – $315/month
  • 60-minute private lessons – $420/month
  • Performers Program – $100/month
    (1-hour weekly band class; must be enrolled in private lessons)
  • Music Therapy (30 min) – $250/month
  • Music Therapy (60 min) – $500/month
  • Pro Band Program – $150/month
    (1.5-hour advanced group class)

Yearly Registration Fee – $75 per student
Charged annually upon enrollment, this fee covers your So i Heard Music t-shirt, custom lesson binder, and contributes to our expanded calendar of performances, including the new Summer and Winter Showcases. If you are already enrolled, this fee will be automatically charged on September 1st of the new school year.

Included in Your Membership:

  • June recital (must be enrolled during recital month)
  • Open mic nights
  • One monthly office hour session – new
  • Administrative staff for scheduling and support
  • Seasonal showcases and other scheduled performances – new performances added

Membership Terms:
All memberships are month-to-month. You may change or cancel your plan, switch teachers, instruments, or band classes with at least 7 days’ notice prior to the 1st of the upcoming month. Changes take effect in the following billing cycle.

 

Note: Tuition rates may be adjusted periodically, typically once per year around January, to account for inflation and rising operational costs. Members will be notified in advance of any changes.

2. Payments and Billing

All lesson memberships at So i Heard Music are billed automatically on the 1st of each month. Payment must be made via pre-authorized debit, credit card, or check. A valid payment method is required to remain enrolled.

Accepted Payment Methods:

  • Debit Card (Visa/Mastercard/Discover) – No fee
  • Credit Card – Subject to a 3% processing fee
  • Check – No Fee. Must be received before the 20th of the month prior to avoid your card being billed on the 1st. A debit or credit card must be kept on file.

     

If you prefer to avoid the 3% fee, we recommend keeping a debit card on file.

 

It is your responsibility to keep your payment method up to date. If your card is declined or payment is not received, your account will be suspended, and lessons will pause until the balance is paid. Missed lessons during this time are not eligible for makeup or credit.

Additional Charges:

Occasionally, instructors may need to provide required materials (e.g., strings, books, tuners). Charges up to $30 may be billed as needed to your saved card on file when this occurs.

Withdrawals:

To withdraw from your membership, please submit the withdrawal form at soiheardmusic.com/withdrawal by the 25th of the month to avoid charges for the upcoming month. Changes received after the 25th will take effect in the following billing cycle.

3. Cancellations, Missed Appointments, and Make-Up Lessons

Your weekly time slot is reserved just for you. Whether or not you attend, the time remains booked, and the teacher is compensated.

 

Please note: client make-up lessons are a courtesy and are not guaranteed due to limited teacher availability. If you have to miss a lesson, we recommend opting to receive a Lessonmate short, recorded video lesson instead!

Student-Initiated Cancellations

  • More than 24 hours’ notice: Receive a short recorded video lesson or a make-up credit. Note: Our instructors are fully booked. Most students should opt for the recorded video lesson; otherwise, they risk not finding a make-up time.) Or, switch to virtual/Zoom.
  • Less than 24 hours’ notice: Request to receive a recorded video lesson, including short videos and assignments, or switch to virtual/Zoom. No make-up credit is available, no rescheduling.
  • No-show (no communication): The lesson is forfeited. No credit, video, or make-up is provided, no exceptions.
  • Sick? Please stay home — we offer virtual and recorded options to keep everyone healthy! Instructors reserve the right to send a sick student home.

Group Lessons (Band, Performers, etc.)

  • No make-ups or credits are issued for missed group sessions.

Studio-Initiated Cancellations

  • If we cancel due to weather or instructor absence with no substitute available, a Studio Make-Up Credit will be issued.
  • If a substitute teacher is assigned, the lesson will proceed as scheduled, and no make-up credit will be issued.
  • Studio Make-Up Credits can be used with any teacher during available time slots. Make-up lessons, once booked, cannot be rescheduled.
  • For canceled band classes, the studio will attempt to book a make-up band session or issue an additional Office Hour credit for each band member if a make-up session cannot be scheduled.

Make-Up Credit Details

  • Make-up credits do not expire while enrolled.
  • Credits expire immediately upon withdrawal.
  • Students may hold a maximum of two client-initiated credits at a time per subscription.
  • If you cancel a lesson and already have two active unused client credits, no additional credit will be given unless one is used.
  • Unlimited Studio Make-Up Credits may be earned from So i Heard–caused cancellations.
  • Make-up slots are limited! We recommend taking advantage of Lessonmate videos if you have to skip.

4. Attendance

  • Lessons begin and end on time. If you’re late, we cannot extend your session
  • Arriving after the halfway point of your scheduled lesson will be considered a no-show, and the lesson will be forfeited.

5. Injuries and Liability

  • By participating in lessons at So i Heard Music, you accept full responsibility for any injury or harm that may occur and agree to hold So i Heard Music LLC, its staff, and affiliates harmless from all related claims or expenses.
  • Do not leave your student unattended at So i Heard Music before or after their lesson.
  • Do not leave your student unattended at So i Heard Music before or after their lesson. Please be on time to pick up your child.

6. Student-Teacher Policy

All lessons, classes, and communications must occur through So i Heard Music or authorized platforms. Instructors are not permitted to teach your student independently outside the studio. Violations may result in termination.

7. Withdrawal Policy

To cancel your membership, complete the Withdrawal Form by the 25th of your final month.

  • Final month tuition is not refundable in full or in part.
  • Upon withdrawal, all event registrations are canceled. An active subscription is required to participate in events at So i Heard.
  • Any unused make-up credits will expire upon withdrawal.

8. Filming, Photography, and Recording

  • Unless you request otherwise in writing, you grant So i Heard Music LLC permission to photograph or film students for use in our promotional materials, both in print and online. This includes the right to copyright and use these images or videos in the studio’s name. Student names will never be shared without prior permission.
  • If you’d prefer to opt out, simply email us at frontdesk@soiheardmusic.com, and we’ll note your preference on your account.
  • By accepting this policy, you acknowledge that you’ve read and understood the terms. If we do not receive an opt-out email, we will assume you have granted permission.

By enrolling, you acknowledge and agree to all terms and policies outlined above. While policies may be updated from time to time, we typically notify families via email and SMS when changes occur. It is your responsibility to stay informed by reviewing these communications and any updates to our policies.