Updated as of July 2025

1. Enrollment

Our lesson memberships are billed monthly and based on a consistent, year-round calendar:

  • Performers program: $60/month (1 hour band weekly, must be enrolled in private lessons)
  • 30-minute private lessons: $210/month
  • 60-minute private lessons: $420/month
  • Music therapy (30 min): $250/month
  • Music therapy (60 min): $500/month
  • Pro Band Program: $150/month (1.5-hour Pro Band Class)

This monthly flat rate reflects the average number of sessions per year (typically 45–47 lessons per day of the week, including summer).

While we do our best to match the open group classes by age and ability, kids will often be in mixed groups. For a more customized experience, join a Pro band.

Membership is month-to-month. You may withdraw, switch teachers, instruments, band class, or plans with 7 days’ notice before the 1st of the upcoming month. Changes take effect in the following billing cycle.

Tuition includes our yearly June recital (you must be enrolled in the recital month), open mic nights, and any scheduled band performances, unless otherwise specified.

Please note: So i Heard Music may adjust tuition rates periodically, typically on an annual basis, to account for inflation and rising operational costs. Members will be notified in advance of any pricing changes.

2. Payments and Billing

All payments are made via pre-authorized debit, credit card, or check. It’s your responsibility to update your payment method if your card changes or expires. A card must be kept on file and will be charged if a check is not submitted before the 1st of the month.

  • If your card is declined, services will pause until a valid card is added and the balance is paid. Missed lessons during this time are not eligible for make-up or credit.
  • Occasionally, instructors may charge up to $30 for required supplies (strings, books, tuners, etc.), billed to your saved card on file.
  • To withdraw, submit the form at soiheardmusic.com/withdrawal by the 25th of the month to stop billing for the upcoming month.

3. Cancellations, Missed Appointments, and Make-Up Lessons

Your weekly time slot is reserved just for you. Whether or not you attend, the time remains booked and the teacher is compensated.

Please note: client make-up lessons are a courtesy and not guaranteed due to limited teacher availability. If you have to miss a lesson, we recommend opting to receive a Lessonmate short, recorded video lesson instead!

Student-Initiated Cancellations

  • More than 24 hours’ notice: Receive a short recorded video lesson or a make-up credit (Our instructors are fully booked. Most opt for the recorded video lesson; otherwise, risk not finding a make-up time.) Or, switch to virtual/Zoom.
  • Less than 24 hours’ notice: Request to receive a recorded video lesson, including short videos and assignments, or switch to virtual/Zoom. No make-up credit is available, no rescheduling.
  • No-show (no communication): The lesson is forfeited. No credit, video, or make-up is provided.
  • Sick? Please stay home — we offer virtual and recorded options to keep everyone healthy! Instructors reserve the right to send a sick student home.

Group Lessons (Band, Performers, etc.)

  • No make-ups or credits are issued for missed group sessions.

Studio-Initiated Cancellations

  • If we cancel due to weather or instructor absence with no substitute available, a Studio Make-Up Credit will be issued.
  • If a substitute teacher is assigned, the lesson will proceed as scheduled, and no make-up credit will be issued.
  • Studio Make-Up Credits can be used with any teacher during available time slots. Make-up lessons, once booked, cannot be rescheduled.

Make-Up Credit Details

  • Make-up credits do not expire while enrolled.
  • Credits expire immediately upon withdrawal.
  • Students may hold a maximum of two client-initiated credits at a time per subscription.
  • If you cancel a lesson and already have two active unused client credits, no additional credit will be given unless one is used.
  • Unlimited Studio Make-Up Credits may be earned from So i Heard–caused cancellations.
  • Make-up slots are limited! We recommend taking advantage of Lessonmate videos if you have to skip.
  • We repeat: Make-up slots are limited. Most teachers are fully booked.

4. Attendance

  • Lessons begin and end on time. If you’re late, we cannot extend your session

  • Arriving after the halfway point of your scheduled lesson will be considered a no-show, and the lesson will be forfeited.

5. Injuries and Liability

  • By participating in lessons at So i Heard Music, you accept full responsibility for any injury or harm that may occur and agree to hold So i Heard Music LLC, its staff, and affiliates harmless from all related claims or expenses. Do not leave your student unattended at So i Heard Music before or after their lesson.

6. Student-Teacher Policy

  • All lessons, classes, and communications must occur through So i Heard Music or authorized platforms. Instructors are not permitted to teach your student independently outside the studio. Violations may result in termination.

7. Withdrawal Policy

To cancel your membership, complete the Withdrawal Form by the 25th of your final month.

  • Final month tuition is not refundable in full or in part.
  • Upon withdrawal, all event registrations are canceled. An active subscription is required to participate in events at So i Heard.
  • Any unused make-up credits will expire upon withdrawal.

8. Filming, Photography, and Recording

Unless requested in writing, you grant So i Heard Music LLC permission to capture photos or videos of students for promotional use across print and digital platforms. This includes the right to copyright and use these materials in the studio’s name. We will never share student names without permission.

 
 

By enrolling, you agree to all terms and conditions outlined above. Policies are subject to change without notice.